Refund Policy
Please review our refund policy before making a purchase. This policy outlines the conditions and process for receiving a refund.
1. Refund Eligibility
- Items must be returned within 30 days from the date of purchase.
- The item must be in the same condition as when you received it.
- A valid proof of purchase, such as your order confirmation email or invoice, must be provided.
- Note: Refunds will only be issued once the returned item has been received and reviewed according to our Return Policy.
2. Refund Process
Once we receive and inspect your returned item, we will review it according to our return guidelines. If approved, the refund process will be initiated.
3. Refund Method and Timeline
- Approved refunds will be issued to your original payment method.
- It may take 5–10 business days for the refund to appear in your account, depending on your payment provider.
- Original shipping fees are non-refundable, unless the return was due to our error (e.g., wrong or defective item).
4. Special Circumstances
If your item arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Provide photos and tracking information so we can assist you promptly. We will offer a refund or replacement based on the situation.
5. Contact Us
If you have any questions or need assistance with your refund, please reach out to our customer service team:
Email: support@zapmerch.com